At iZen we are 100% passionate about our products and committed to your satisfaction. We stand behind all of our products with a 14-day return policy. iZen will gladly accept your return and replace it with a new product or issue a complete refund. Returns must be accompanied by an original receipt.
iZen Store Purchase Returns
If you purchased an iZen massage product from our retail store, please return it directly to the store.
iZen Massage Product Returns
All iZen massage products can be returned within 14 days of purchase with original packaging and proof of purchase. Contact our customer support team at 1-877-667-9377 and Press 3 to receive a Return Merchandise Authorization (RMA) number required for your return. Our team is available Monday through Friday from 10:00am to 7:00pm EST.
iZen Massage Chair Returns
All iZen massage chairs can be returned within 14 days of purchase with original packaging and proof of purchase. If you purchased your chair directly from iZen (Innovative Massage Chairs, LLC), you can return it within 30 days by following these three easy steps:
Contact our customer support team at 1-877-667-9377 and Press 3 to receive a Return Merchandise Authorization (RMA) number required for your return. Our team is available Monday through Friday from 10:00am to 7:00pm EST.
Carefully pack your product and its parts, accessories, and printed brochures in their original packaging and secure your return box with strong tape. Then, clearly mark the top side of each returned product box with your RMA number, which is valid for 30 days from the issue date.
Select a reputable shipping company for your return since your iZen massage chair must be received in like-new condition. The customer is responsible for any damage to the chair (e.g., scuffs, scratches, odors, spots, and stains), missing parts, and accessories, and may be liable for additional fees. Shipping and handling charges are not refundable.
We are dedicated to delivering a return process that is as friendly and professional as your purchasing experience. That includes servicing your request with urgency until the return process is 100% completed. To help us do that, we require the following from our customer:
- Prepayment of all packing, shipping, handling, delivery, and shipping insurance charges.
- All risk of loss or damage to the product while in transit to iZen. We recommend that you purchase insurance for loss or damage from your shipping company.
- Providing Proof of Delivery.
We will replace the returned product with a new one or issue a refund at your preference. This will be initiated after the returned chair is received and inspected by iZen technicians. If the product is returned without an RMA number from iZen or after the 30-day period, iZen may refuse its receipt.
Once iZen receives the chair and finds that it meets the requirements listed above, a refund will be issued to your original method of payment, less the original shipping, handling, and delivery charges. A restocking and inspection fee of 25% of the original purchase price will be applied or, if the chair is being replaced, a new product will be scheduled for delivery. Please allow three to four weeks for the return process to be completed.
Contact our customer support team at 1-877-667-9377 and Press 3. Our team is available Monday through Friday from 10:00am to 7:00pm EST.